Call Technical Support

info: Welcome to ACME Customer Service. An online chat agent will be with you shortly. You are number 6 in the queue. Your wait time will be 18min(s) 36sec(s) Thank you for waiting.
info: All agents are currently assisting other guests. Your current wait time is 15min(s) 30sec(s) Thank you for waiting.
info: All agents are currently assisting other guests. Your current wait time is 10min(s) 7sec(s) Thank you for waiting.
info: All agents are currently assisting other guests. Your current wait time is 10min(s) 7sec(s) Thank you for waiting.

info: You are now chatting with 'Techinal Support Rep'

Techinal Support Rep: Thank you for contacting Customer Service. How may I help you today?

(at this point I already waited 10min and the chat window I am using does NOT have a place for the to type my question... minute or two later...)

Techinal Support Rep: We have not heard from you. Do you wish to continue the chat? )

(I couldn't wait another 10min to get somebody else on that help window. Of course I want to continue the chat... I just need to find a way to type my questions without a TEXT INPUT BOX!!!)

Client: dflikjldf;jadslkfjpwol3ruopwru034tu0[o
Client: fjslkdjfklsjflksa
Client: I cant see what im' typeing
Client: there is no place to type my question
Client: any idea?????

(I gave up then trying to explaing what was going on as I figured that whatever I typed over that scroll down button and hit enter would pop up into the chat window)

Client: anywyas, I will try without looking at it
Client: sorry for any typos

(still nice about it but...)

Client: are you still there
Client: ????
Client: are you teher
Client: are you there
Client: are you there
Client: are yout ther
Client: are you there
Client: I cant' see what I'm witing
Client: any clue how to fix this
Client: I paid for renewal last year
Client: and reinstall the software on one of our computeres today
Client: it says it will expire in 15 days withc is not true
Client: SOMEBODY COULDCAN SOMEBODY LET ME KNOW IF I'M TALKING TO A REAL REP

(seriously, this was about 3 minutes waiting on the chat window with no answer from the rep...)

Techinal Support Rep: I understand that you need to enter your license key.

(GENIUS!!!!!)

Techinal Support Rep: You can install it by clicking the Z by the clock or if your ZoneAlarm is not open, please go to Start>>> ZoneAlarm>>> ZoneAlarm Security. You can then click on Overview -> Product Info -> Change
Techinal Support Rep: Lic. button.
Techinal Support Rep: Be sure to COPY the entire license key, and then PASTE into just the Techinal Support Rep: First field - it will auTechinal Support Repatically expand to fill all fields. Click
Techinal Support Rep: At the end of the letters of the first field, and then backspace
Techinal Support Rep: Until all the letters are gone, and then PASTE. Click on
Techinal Support Rep: The Apply button, and you should get a dialog indicating the key Techinal Support Rep: Was updated successfully.
Techinal Support Rep: Notes
Techinal Support Rep: If you are unsure on how to copy and paste information in Windows, Techinal Support Rep: Try the following. Click on the START button > Help > copy
Techinal Support Rep: Paste (no quotes) > search. Look for window short cut keys, and Techinal Support Rep: Follow the instructions.

Client: I ALREADY ENTERED THAT
Client: DO I REENTER THE LICENCE KEY FROM THE RENEWAL ON 2008

Techinal Support Rep: what is the license key ?

(at this point if you are familiar with computers you know that a license key is AT LEAST 16 digits long mixing numbers, letters, symbols, capitals and lower case! As I didn't have a text input box to type it in and make sure it was correct because that was pretty much the beggining of finding a solution for my problem, guess what...)

Client: THAT'S GOING TO BE A CHALLENGE
Client: BUT I'LL TRY

Techinal Support Rep: did you enter it today ?
(AKA: "lost a chance to be quiet" kind of question)

Client: I CANT SEE WHAT I'M TYIPING BECUASE THERE IS A PROBLEM WITH THE CHAT WINDOW
Client: I'M TYPING RANDOMLY WITHOUT LOOKING AT
Client: LET'S TRY

Techinal Support Rep: did you enter the key after you installed ?
(Strike 2!!!)

Client: YES
Client: hold on
Client: I'm finding it at a different office

Client: anyqays we could fix theis chat window so I can see what i'm typing
Client: ???
Techinal Support Rep: I don't know how to fix your chat window but it sounds like a technical problem

(minutes later... no response from Techinal Support Rep...)


Client: 7QJWA-TN99F-53BRX-88GX60-H225Q0
Client: I GOT IT... FIGURED IT OUT MYSELF!
Client: THANKS FOR YOUR NO HELP
Client: ;-)


(By the way, should I have asked them if they were hiring??!) ;-)

(FYI: This is a true story!)